Frequently Asked Questions (FAQ)


At CAS, we strive to serve as a helpful resource to those in need. From adult/elder care to medical staffing services and our resources, we have identified some of the most frequently asked home care provider questions – and answers – to guide you in the right direction. These FAQs won’t cover everything, but don’t worry – we’ve got you covered!

Home Health Care FAQ

Have questions about us and what we do? We’ve got some common questions and their answers! If you don’t see the information you’re looking for be sure to check the other set of questions or visit our Contact Us page to submit an inquiry. 

What's the difference between a nursing home and home care?

Home Care

The biggest advantage of home care is that it allows a loved one live in the comfort of their own home. This allows them to remain with family and/or enjoy their own privacy. Home care is when an officiated caregiver is assisting with activities of daily living such as general housekeeping, hygiene, meal preparation, companion care, etc. The caregiver can be a family member, friend, neighbor, or someone else; all of whom are overseen by a home care agency. In-home care options range from a few hours per week to 24/7 care. Home care allows for more one-on-one attention with customized care options which helps a personalized experience. In addition, patients are able to choose their caregiver and make changes as services are provided. Another advantage of home care, arguably most important, is that it encourages independence. If patients require limited assistance with specific tasks, a move to a nursing home could force them to give up their cherished independence sooner than necessary which could be a shocking and disorienting experience.

 

Nursing Homes

A nursing home, also referred to as a Skilled Nursing Facility, is a long-term care services facility that provides housing to your loved one, in addition to housekeeping and nursing services. They usually offer around-the-clock medical care for consistent support. Nursing homes offer residents outdoor spaces, visiting rooms, dining facilities, and recreation spaces to make residential life more enjoyable. Majority, if not all, of these spaces are shared, however. Depending on your loved one, this may be a pro or a con. Assisted living facilities tend to be more expensive especially when amenities that may not be need could be included.

What's the difference between home care and home health care?

Home Care

Simply put, home care offers non-clinical or non-medical services. This type of care mainly supports older adults, people with disabilities or chronic illnesses, or people recovering from minor surgery with activities of daily living and personal care. Sometimes, it’s referred to as personal or companion care. Home care services often consist of bathing, toileting, dressing and grooming, light house cleaning and other chores, transportation, meal planning and preparation, medication reminders, bed/wheelchair transfer, pet sitting, home safety checks, home maintenance coordination, recreation outings, and personal shopping.

 

Home Health Care

Home health care is also referred to as skilled care or medical care. It is prescribed by a physician and the care is provided by a licensed professional such as a nurse or physical therapist. Home health care allows patients to recover from more serious health issues. Often, people transition to home health care after a stay in a hospital, rehab center, or skilled nursing facility to continue treating a chronic health condition or to medically support recovery from a surgery or injury. Services for home health care include nursing, physical therapy, speech therapy, occupational therapy, medical social work, wound care, patient and caregiver education, daily task assistance from a home health aide, medication administration, pain management, infusion therapy, and monitoring of health status.

How will CAS help me or my loved one?

At CAS, our goal is to support families so that their loved one remains independent, in their homes, for as long as possible. We also recognize the potential stress a caregiver can develop when they do not receive the necessary respite to attend to their own needs.

Our care is provided by a professional caregiver, companion, homemaker, nursing assistant or home health aide to assist with the medical/non-medical, daily care needs, to help keep seniors independent. Our agency is insured, and all of our staff are thoroughly screened in accordance with Federal, State, and Local laws and requirements.

What is medical care?

Medical care is prescribed by a physician and the care is provided by a licensed professional such as a nurse or physical therapist. Visits are brief, task-oriented and are covered by Medicare/Medicaid, insurance or via private pay.

Is my doctor involved?

Yes. Our Clinical team will work with you and your doctor to get the best possible results.

How long will someone come to care for me?

That depends on what you, your caregiver, physician, and payer believe is best for you.

I don’t want to go to a nursing home, can CAS help me stay at home?

Absolutely. We have options to care for you, as long as you are safe, while you remain at home.

What if my needs aren’t medical and I just need someone to help me with meal prep, chores and errands?

No worries! We are continuously working hard to provide as much information as possible in the simplest way possible. If you can’t find what you’re looking for you can either submit an inquiry on our “Contact Us” page, call us at 215-831-8008, or give us a visit in person at our headquarters.

Who in my family can be my caregiver?

Caregivers can’t be a spouse, have Power of Attorney (POA) over you, or be a beneficiary of you. They must also be at least 18 years old to be eligible. 

What happens if my CAS caregiver is sick?

We employ a team approach. If one home health aide, nurse, or caregiver is sick, another is usually available.

What is The EHC Program?

CAS’ Emergency Home Care Program (EHC) is designed to provide temporary home care services for people waiting to be enrolled with a committed home health care agency. Our program allows you to:

-Get enrolled with us quickly to reduce health risks

-Receive services at little to no out of pocket cost

-Obtain nutritional & medical consultation for you and your family

-Have 24/7 access to a skilled team of home health professionals

There is no obligation to remain with our agency for those enrolled in our EHC Program after services end.

Who pays the caregiver – me or you?

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Why should I use CAS rather than hire someone out of the newspaper myself?

There are several great reasons why CAS should be your choice for quality home care. All of our caregivers are screened, trained, bonded and insured[NS1] . Our caregivers also undergo HIPAA training, and we test all of our medical personnel to assess their skills. We always make sure our certified home health aides, nurse aides, or companions are the best in the business.

Also, it is important to know that many Homeowner’s insurance policies specifically exclude anyone working within your home. If the person you hire becomes injured while working for you, you will become personally responsible for all their medical bills. This has left several families very vulnerable when their caregiver injured themselves at their home.

This is clearly another reason to let CAS manage your caregiver. It’s what we do.

How much do the services cost at CAS?

Everyone has individual care needs. Our intake professionals are trained to help you build a care package that addresses your needs and gives you and your family the peace of mind they need to carry on with life’s demands. Schedule your complimentary assessment today and learn more about the CAS way of home health care.

What types of payment methods does CAS accept?

We accept Medicaid, Medicare, most private insurance, private pay, and most major credit cards. We also offer pay in advance packages that include up to two weeks of free care.